Orders

Orders are managed via the Store / Orders section of the Dashboard. Orders can be filtered by status, printed, etc.

Depending on your needs, the status of an order can be adjusted through the Update Fulfilment Status section of each order. This can be used to change whether an order has been shipped, delivered or returned.

Refunding

Under the Payment Status section of an order are controls to either manually mark an order as paid (e.g. if a customer has paid via bank transfer), or can be marked as refunded.

Automatic Refunds

Note that some payment methods such as Stripe Checkout will automatically mark orders as refunded if they are refunded through their Dashboard.

Invoices can also be resent through the order summary page in the Dashboard. Resent order receipts/invoices will reflect the current payment status, so can be a way to notify a customer that their payment has been received in full.

Cancelling

Orders can be cancelled via the Cancel Order button at the bottom of the order summary page. Once cancelled, a Delete Order button will appear, allowing the order to be completely removed.

Stock Levels on refunded/cancelled orders

Stock levels on stock controlled products will be adjusted automatically when orders are placed and paid for. However, when orders are cancelled or refunded, stock levels are not adjusted back to their pre-order levels. Ensure that you manually adjust the stock levels to reflect the stock you are no longer including within the cancelled order.